Privacy Policy

This Privacy Policy explains how ZORAG ("ZORAG", "we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website, create an account, or make a purchase.

By using our site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the site.

We collect information you provide directly to us, information collected automatically when you use our services, and information from third parties such as payment and shipping providers.

• Account information: name, email address, password (hashed), and profile details.
• Order information: shipping address, billing address, and order history.
• Payment information: processed securely by Stripe — we never store full card numbers on our servers.
• Usage data: pages visited, device and browser type, IP address, and referring URLs.
• Communications: messages you send through our contact form or support channels.

We use the information we collect to:

• Process and fulfill orders, including shipping and customer support.
• Create and maintain your account, including order history and saved addresses.
• Send transactional emails such as order confirmations and shipping updates.
• Send marketing communications when you opt in, with an easy way to unsubscribe.
• Improve our products, website, and customer experience through analytics.
• Detect, investigate, and prevent fraudulent transactions and other unlawful activity.

We use cookies and similar technologies to keep you signed in, remember your cart and preferences, and understand how visitors use our site. You can control cookies through your browser settings; disabling them may limit some site functionality.

We do not sell your personal information. We share information only with service providers who help us operate our business, and only to the extent necessary for them to perform their services.

• Payment processing (Stripe) to securely process transactions.
• Shipping and logistics partners to deliver your orders.
• Cloud infrastructure and storage providers to host our application and data.
• Analytics providers to help us understand site usage in aggregate.
• Law enforcement or regulators when required by law or to protect our legal rights.

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for at least as long as required by tax and accounting regulations.

Depending on your location, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. You can manage most of this directly from your account, or contact us to make a request.

We use industry-standard technical and organizational measures — including encryption in transit, hashed passwords, and access controls — to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

We may process and store information in countries other than your own. Where required, we use appropriate safeguards to ensure your information receives an adequate level of protection.

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above. Material changes will be communicated via email or a prominent notice on our site.

If you have questions about this Privacy Policy or how we handle your information, contact us at hello@zorag.com or through our contact page.